How can we help?

MuteMe uses our proprietary technology which encompasses the illuminated device and companion app on your computer to mute/unmute your default microphone AND sync with popular conferencing software such as Zoom, Teams, WebEx, Google Meet, GoToMeeting and many many more. MuteMe is a safer and more compatible way to ensure that you are muted.

MuteMe works with supported meeting apps including Zoom, Microsoft Teams, Webex, Google Meet, Slack and Discord. Available sync levels depend on your operating system, app version and meeting app.

Check the compatibility matrix and follow your app’s setup guide. macOS Slack Full Sync is included in 0.29.6. Upgrade older builds to use the current integration.

Yes, in 0.29.6. Use a MuteMe+ action to turn speech into text outside meetings. Your MuteMe button controls dictation; audio comes from your computer’s microphone or headset.

Local Whisper requires microphone permission, an initial model download of about 148 MB and a setup speed check. It can transcribe offline after setup. Built-in Windows and macOS dictation have their own recognition and privacy settings. Start with the Dictation setup guide and Downloads.

Yes, MuteMe works with all types of microphones as long as they connect to your computer. This includes USB mics, wired headsets, and Bluetooth devices like AirPods. We recommend downloading the MuteMe app and giving it a try with your setup before purchasing the hardware. You can download the app at muteme.com/pages/downloads.

Yes, MuteMe supports Push-to-talk. In addition, users have the options to:

1) set the color of when they not in a conference call (ie, MuteMe detects when a conference application is launched). Use Case: others in your household will know when you are engaged in a meeting.

2) set the color for mute

3) set the color for unmute

4) select Toggle, push-to-talk mode, or push-to-mute mode.

There are 8 color options (including LED off)

MuteMe requires a downloadable MuteMe software application which allows you to pick and choose your preferences (like colors, etc). You typically do not need administrative permission to use the MuteMe Application and Device, although each company policy can vary. If you can install local applications, like Zoom, you should have no problem downloading MuteMe's software. Our device is a HID device so no drivers are installed.

In Zoom, if MuteMe only controls the mute/unmute status while the whole button bar at the bottom in zoom is showing, then your microphone/settings may need adjusting.

First please make sure that in our application in the "App Sync Settings" section that the Zoom sync level is set to either level 2 or 3.

Language Settings: Zoom works best in English (multi-language support coming soon). Right click on Zoom icon in icon tray < switch languages < English.

Zoom Default Microphone: Ensure the correct default microphone is selected.

Zoom Settings for Windows/Linux:
- go to Settings < General < select 'Always show meeting controls'
- go to Keyboard Shortcuts < select 'Restore Default' on bottom right
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Change Focus to Zoom Meeting Controls'
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Mute/Unmute My Audio'

Zoom Settings for macOS:
- go to Settings < General < select 'Always show meeting controls'
- go to Keyboard Shortcuts < select 'Restore Default' on bottom right
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Mute/Unmute My Audio'

- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Always Show Meeting Controls'

macOS Security & Privacy Settings:

- go to Security & Privacy < Accessibility < Be sure MuteMe is selected

- go to Security & Privacy < Automation < MuteMe-Client < make sure everything under MuteMe-Client is checked

Current MuteMe builds support native Microsoft Teams synchronization on Windows and macOS. The older third-party API setup is a separate legacy option; its account requirements do not apply to every Teams integration.

Follow the Microsoft Teams setup guide for your operating system, sync level and permissions. 0.29.6 includes additional macOS Teams meeting-detection and sync fixes.

Use the installer for your supported operating system: Windows 10/11 64-bit, macOS 12 or newer, or a compatible Linux x64 system. See Downloads and Linux setup for current requirements.

• Connect MuteMe with a USB data cable and try a direct computer connection when troubleshooting.
• Select the microphone you use for calls and choose the appropriate app sync level.
• Follow your meeting app’s setup guide for language, permissions and supported controls.
• Check your app version in Support. Install the current 0.29.6 production release from Downloads for the latest features and fixes.
• Test mute and unmute in a private call before relying on a new setup.

In order to better communicate how MuteMe will work with the various video conferencing applications that you use, we came up with Sync Levels.

Sync Levels explain how we work with video conference applications like Zoom or Teams. Each level represents a different amount of Sync.

Level 1: Microphone Sync
Our tech allows the system's default microphone to stay in sync with MuteMe. At this level, the mute/unmute button in the conferencing app won't change when your MuteMe status changes. Use this setting when you want to mute but don't want others to know you are muted.

Level 2: Mute/Unmute Button Sync
The system’s default microphone and the mute/unmute button in the conferencing app stays in sync with MuteMe.  At this level, MuteMe won't be able to see when you change your mute status from the conferencing app. Use this setting when you only want to use MuteMe to control your mute status but don't want others to be able to unmute you.

Level 3: Full Sync
The system’s default microphone and the mute/unmute button in the conferencing app are fully in sync with MuteMe.  At this level, MuteMe will detect when you change your mute status from the conferencing app. Use this setting when you still want to use the mute/unmute button in the conferencing app alongside MuteMe.

Looks like your computer may have conflicting applications sending microphone commands at the same time. We recommend:

1) close applications you are no longer using (ex: you may have both Zoom and Teams active)

2) turn off microphone polling. Do this by going to microphone settings, selecting the microphone, and unchecking "Periodically check if this microphone was muted/unmuted"

3) There could be a issue with EMI or electromagnetic interference, click here to learn more and update your firmware.

MuteMe is USB peripheral device used for those that engage in virtual meetings:

- MuteMe uses our patent-pending technology and is the first illuminated button to both control your microphone AND sync with the conference application tool of your choice.

- MuteMe lets you and others around you know when you are in a meeting and when you are muted/unmuted. This is ideal when working from home or when you get numerous interruptions.

- MuteMe allows you to customize your color selection for each status. We are keeping folks preferences and visual impairments in mind. Today, there are 8 color options (including LED off).

- MuteMe has numerous other features like sleep mode, brightness control, push-to-talk, push-to-mute, etc which make it the #1 tool ensuring you sound professional and are responsive when you want to be in virtual meetings.

MuteMe has:
- Capacitive Touch
- Multi-color status selection (8 color options) to mute/unmute
- Multi-mode selection: toggle, push-to-talk, or push-to-mute

- Sleep mode

- Brightness control (2 settings)

- Pulse control (2 settings)

- Multi-platform sync - syncs across multiple conferencing apps
- Multi-OS compatibility - macOS, Windows 10, and Linux

- USB-C connector. (USB-C/A cable and USB-A to USB-C adapter included in purchase).

- Illuminated lighting 360° around the device to inform mute/unmute status to the user and those physically around you.

Current installers are available for Windows 10/11 64-bit, macOS 12 or newer with separate Intel and Apple Silicon downloads, and compatible Linux x64 systems using DEB or RPM packages. Linux support depends on your distribution, audio setup and meeting app; it is not limited to Ubuntu or system-microphone control in every integration.

See Downloads, the Linux setup guide and the compatibility matrix. There is no ChromeOS desktop app. Optional local Whisper Dictation in 0.29.6 has additional requirements.

Yes. Users have 8 different color options including white, red, green, yellow, blue, purple, cyan and LED off to indicate mute/unmute status.

MuteMe can indicate mute/unmute status change through sound. It beeps one time when going to mute, and twice when going to unmute.

MuteMe and Mütesync devices connect to your computer via USB. MuteMe has a USB-C port and comes with a USB-A to USB-C adapter, while MuteMe Mini is available in either USB-A or USB-C versions. MuteMe is a USB HID device that does not require drivers but does require the MuteMe software. Mütesync connects via USB-C and requires both drivers and the MuteMe software. For setup instructions, visit: muteme.com/pages/mutesyncdevicesetup. To download the software, go to: muteme.com/pages/downloads.

Yes, we ship internationally! Standard international shipping rates will apply at checkout.

Please note: We are not responsible for any additional taxes, duties, VAT, or tariffs that may be imposed by your country. All MuteMe products are made in China and ship from the United States. Any import-related charges are the responsibility of the recipient.

Absolutely! For orders of 10 units or more, please use our Bulk Order Calculator to configure your order and submit your request.

If you're interested in custom engraving, please have your logo or artwork ready (vector format preferred). Once we receive your submission, we’ll follow up to review the artwork and answer any questions you may have. After that, we’ll generate a digital invoice and move your order into production once payment is complete.

We typically respond within 24 hours.

We love working with schools, corporations, and small businesses! MuteMe makes a great gift for students, clients, and employees—especially in welcome kits or thank-you packages.

If you're interested in engraving your logo or custom text, please visit our Bulk Order Calculator to get started. For orders of 10 units or more, we offer custom engraving and volume discounts.

Once you submit the form, we’ll follow up to confirm artwork and answer any questions. After that, we’ll send over a mock-up and digital invoice to finalize your order.

While we don’t offer traditional wholesale accounts at this time, we do support bulk orders for resale or distribution.

If you're looking to purchase non-engraved units in bulk (10 or more), please use our Bulk Order Calculator to get instant pricing and submit your request.

If you’re interested in a longer-term partnership or want to discuss wholesale opportunities in more detail, please email us at orders@muteme.com to set up a call.

MuteMe is not currently compatible with iPhones, iPads, or Android devices. It is designed to work with Windows and macOS computers. While we offer limited support for Linux, our primary focus is ensuring a seamless experience on PC and Mac systems.

Yes, with MuteMe software version 0.24.8 or higher, you can use up to 8 devices at the same time. You can mix and match MuteMe Minis and Regulars in one setup. If you're using just two devices, no firmware update is needed. For more than two, firmware-upgraded devices or a preconfigured pack is required. Learn more and get setup instructions at muteme.com/pages/multidevicesupport.