Home Zoom Configuration

Zoom Configuration

This page exists to help Zoom users configure the application correctly. 

We have level 3 support on both Windows and macOS for Zoom. MuteMe only controls the mute/unmute status while the button bar at the bottom of the zoom window is enabled. If you are experiencing issues then the zoom settings may need adjusting.

Language Settings: Zoom sync works best in English (multi-language support coming soon). Right click on Zoom icon in icon tray < switch languages < English.

Zoom Default Microphone: Ensure the correct default microphone is selected.

Zoom Settings for Windows/Linux:
- go to Settings < General < select 'Always show meeting controls'
- go to Keyboard Shortcuts < select 'Restore Default' on bottom right
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Change Focus to Zoom Meeting Controls'
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Mute/Unmute My Audio'

Zoom Settings for macOS:
- go to Settings < General < select 'Always show meeting controls'
- go to Keyboard Shortcuts < select 'Restore Default' on bottom right
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Mute/Unmute My Audio'

- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Always Show Meeting Controls'

macOS Security & Privacy Settings (macOS only):

- go to Security & Privacy < Privacy < Accessibility < Be sure MuteMe is selected

- go to Security & Privacy < Privacy < Automation < MuteMe-Client < make sure everything under MuteMe-Client is checked

For macOS Ventura:

- go to Apple Menu > System Settings > Privacy & Security > Privacy > Automation> Be sure MuteMe is listed > expand and make sure "System Events" is turned on.
- go to Apple Menu > System Settings > Privacy & Security > Privacy > Accessibility > MuteMe-Client > make sure MuteMe-Client is enabled for Accessibility



If you continue to experience problems on MacOS please see detailed article regarding accessibility settings.

MuteMe Settings :

After following the above steps please ensure that the zoom sync settings are set to level two or three to ensure proper operation.  Click on App Sync Settings than use the slider to move the sync settings for zoom from level one to level two/three. 


    Other Issues:

    If you experience other issues please use the chat box below to contact our customer service team who I should be able to help you solve any configuration issues. 

     

    Last Updated: 11:10 AM - PST - July 6, 2022

    Please let us know via the chat bot if this article helped or didn't help resolve your issue.