MuteMe
Known Issue - Logitech Camera w/ Microphone
Troubleshoot a webcam microphone that stops responding to operating-system mute, especially after sleep or a restart.
Confirm which microphone is affected
First test the camera microphone in your operating system and meeting app. Try disconnecting and reconnecting the camera, then restart the meeting app. If another microphone works with the same settings, keep the Logitech camera for video and use that working microphone for audio.
Choose a microphone-control workaround
Before relying on app-only mute: configure a supported Level 3 meeting integration and test both mute directions in a real meeting. If you turn off operating-system microphone control, MuteMe will no longer mute that microphone for other applications. The light alone is not a substitute for checking the meeting’s mute state.
Try the meeting-only option
In Microphone Settings, enable Disable OS level microphone control when in a meeting. This relies on MuteMe detecting a supported meeting; it does not apply to every application.
Or exclude only the affected microphone
In Microphone Settings → Connected Microphones, expand the affected headset or webcam microphone and clear Control this microphone with MuteMe. Other selected microphones can remain controlled.
If the camera remains stuck
On Windows, an advanced recovery option from the original guide is to open Device Manager → Audio inputs and outputs, select the affected C920/C922 microphone and choose Uninstall device. Disconnect the camera for about 15 seconds, then reconnect it so Windows can detect it again. Confirm the exact microphone before removing a device; do not remove unrelated audio drivers.
For model-specific firmware, reset or driver advice, contact Logitech support. A Logi Tune factory-reset option is not available on every camera.
We’re here to help
Still need a hand?
The best way to contact us is through the Support tab in the MuteMe app. Include your device, operating system, app version and what you have already tried.