Welcome to the MuteMe family
Your MuteSync.
Meet MuteMe.
Keep the button you know. Bring it into the MuteMe app for physical mute control, visible status and support from our team.
Free for existing MuteSync customers.
Available for Windows and macOS.
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Keep your hardware.Your existing MuteSync works with the MuteMe app.
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Switch for free.No new device or paid migration required.
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We’re here to help.Reach our team through the app’s Support tab.
The control you know
A familiar press.
A new home.
A dog. A doorbell. A quick aside. Give your microphone its own button, and keep your attention on the conversation.
The MuteMe app connects your MuteSync to your microphone and supported meeting apps, with settings for how your button and light respond.
Sync features and required setup vary by meeting app and operating system.
Your next meeting starts here
Same button.
Fresh start.
A few steps bring your MuteSync into the MuteMe app. Keep your preferences handy, then follow the setup guide for your computer.
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Save your preferences.
Note your current settings before switching. MuteSync settings do not transfer automatically to the MuteMe app.
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Close the old chapter.
Quit and uninstall the old MuteSync app, then restart your computer. The old app can keep the device connection in use.
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Install MuteMe.
Get the regular MuteMe app for your computer. Windows users may also need the Silicon Labs USB driver in the setup guide.
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Make it yours.
Connect your button, choose your microphone, and set your preferences. Check the setup for the meeting apps you use.
Updating the app is different from updating device firmware. MuteSync device firmware cannot be updated through the MuteMe firmware process. Read the MuteSync firmware guidance before attempting an update.
One app. Your button.
Meet your new
desktop companion.
MuteSync support is built into the regular MuteMe app. Visit our downloads page to choose the right version for your computer and find current requirements and release notes. No beta version is needed.
Using Windows? Your MuteSync may also require the Silicon Labs USB driver. Follow our MuteSync setup guide for driver installation steps.
Different buttons. Shared support.
You’re in
good company.
MuteMe acquired MuteSync and brought its hardware into the MuteMe app. Your button now has a home alongside the rest of the MuteMe family, with help from the same team.
Read the acquisition story
A few things to know
Your questions.
Answered.
Everything from the switch to settings and support, in one place.
Stay in the loopWill my existing MuteSync hardware work with MuteMe software?
Yes. Existing MuteSync hardware is supported by the MuteMe app. Follow the device setup guide, and check the compatibility guide for the meeting apps and operating system you use.
Can I keep using the old MuteSync app?
It may continue to run, but its support ended on November 16, 2024. Move to the MuteMe app for support and software updates. Quit and uninstall the old app before connecting through MuteMe to avoid connection conflicts.
What do I gain by switching?
The MuteMe app brings MuteSync into the same software and support system as MuteMe, with meeting-app integrations, configuration options and ongoing software updates. Available sync features depend on your meeting app and operating system; review the compatibility guide for the details.
Do I need to pay to switch?
No. The transition to MuteMe software is free for MuteSync customers. Download and install the MuteMe app for your computer.
How do I send feedback or request a feature?
Use the MuteMe app's Support tab, or the contact page. Tell us which features you would like to see and what would improve your setup. We review feedback; response times may be longer when we receive a high volume of questions.
Will my MuteSync settings transfer?
No. The apps manage settings differently, and MuteMe includes additional options. Note your preferred settings before switching and configure them again in MuteMe.
What if my button does not connect after switching?
Work through the MuteSync connection guide, including removing the old app and checking the Windows driver. If you still need help, contact us through the Support tab or our contact page.
How can I hear about updates?
Sign up for email updates and keep your email address current. You can also follow MuteMe on Facebook, Instagram and YouTube. The original transition plan also included notices in the MuteSync app directing customers to MuteMe.
Real help for your setup
Let’s get you connected.
The best way to reach our team is through the Support tab in the MuteMe app. If you cannot open it, use our contact page and website chat, or email support@muteme.com.
A new chapter, since 2024.
- Support for the original MuteSync app ended. The old app may still run; support and software updates are available through MuteMe.
- MuteSync support became available in the regular MuteMe app. Support resources and common issues moved into the MuteMe support system.
Your customer information. The original transition notice described transferring customer emails, purchase history and support records into MuteMe’s system to maintain continuity. To review or update your information, please use our contact page.