Send the details that help us troubleshoot.

1. Choose Report an Issue

   Open Support, choose Report an Issue and enter your email and a description. Include the app/OS versions, microphone or device model and the steps that reproduce the problem.

2. Choose whether to include logs

   Review Include a log file of recent app operations. It is selected by default for issue reports. Leave it enabled if you want support to receive the app’s recent operational logs, or clear it before sending.

The current operational log is Muteme-Client_operations.log; the prior app session may be in Muteme-Client_operations_last.log. Copy existing files; do not rename or delete the app’s originals.

• Windows: paste %APPDATA%\MuteMe-Client into File Explorer’s address bar.
• macOS: in Finder, choose Go → Go to Folder and enter ~/Library/Application Support/MuteMe-Client.
• Linux: look in ~/.MuteMe-Client.

For a Windows installation failure, a separate SquirrelSetup.log may exist near the installer or app’s local installation folder. Its location can differ; tell support which installer you used rather than assuming it is an operational log.

Send logs through your support conversation rather than posting them publicly. They can contain system details, paths and diagnostic context. Describe what you were doing and when it happened so the team can match the report to the log.

The performance-data opt-out and a support submission are separate choices. See performance-data preferences for their limits.