Home Amazon Chime Configuration

This page exists to help Amazon Chime users configure the application correctly. 

MuteMe has level 3 functionality on Windows and level 1 sync on macOS.

MuteMe controls the mute/unmute status regardless of the window being in the foreground or the background. If you are experiencing issues please use the chat feature at the bottom of the page to let our team know. 

Amazon Chime Default Microphone: Ensure the correct default microphone is selected and that MuteMs is configured to control it. 

Amazon Chime Settings for Windows:
There are no application specific settings that are required for Chime.

Amazon Chime Settings for macOS:
There are no application specific settings that are required for Chime.


macOS Security & Privacy Settings (macOS only):

macOS required elevated permissions for accessibility to control Amazon Chime. 

- go to Security & Privacy < Accessibility < Be sure MuteMe is selected

- go to Security & Privacy < Automation < MuteMe-Client < make sure everything under MuteMe-Client is checked

If you continue to experience problems on MacOS please see detailed article regarding accessibility settings.

MuteMe Settings :

After following the above steps please ensure that the Amazon Chime sync settings are set to level two or three to ensure proper operation.  Click on App Sync Settings then use the slider to move the sync settings for zoom from level one to level two/three. 


    Other Issues:

    If you experience other issues please used to chat bot below to contact our customer service team who I should be able to help you solve any configuration issues. 

     

    Last Updated: 5:56 PM - PST - January 29th, 2021

    Please let us know via the chat bot if this article helped or didn't help resolve your issue.