MuteMe
MuteMe Mini Support - Connection Tips
Start with a direct USB connection, then check the app and isolate the port or hub if the Mini is not detected.
Check the physical connection
- Use the USB-A or USB-C port that matches your Mini. Seat it fully without forcing it.
- Try another port on the computer. If you are using a hub or dock, test the Mini directly in the computer first.
- Restart the computer and reconnect the Mini. A port, hub or temporary USB connection issue can affect detection.
Check software and isolate the problem
- Install the current MuteMe app and keep it running.
- Check operating-system updates and the computer’s USB support. On Linux, follow the Linux permission checks.
- Temporarily disconnect nonessential USB accessories while testing. Reconnect them one at a time if the Mini works in the simpler setup.
- If possible, try the Mini on another permitted computer. Tell Support which combinations detect the device.
A quick check before contacting Support
Direct port → matching connector → running app → another port → restart. Include your operating system, Mini connector type and whether a hub was involved. See FAQs for other common questions.
We’re here to help
Still need a hand?
The best way to contact us is through the Support tab in the MuteMe app. Include your device, operating system, app version and what you have already tried.