MuteMe · Setup & support
Legacy MuteMe firmware on Windows.
Retained instructions for a specific early device batch. Read the batch restriction before downloading or running a tool.
- Device family
- Original MuteMe · Batch 001–003 only
- Use case
- Troubleshooting an affected legacy device
Before you start
This support article is for Windows users who need to update the firmware on legacy MuteMe devices from batch 001–003. If you are on macOS and experiencing issues with your device, follow the Mac firmware update instructions instead.
A small number of Windows users may have received devices that did not have firmware flashed on the device. Additionally, a very small number of Windows users who are early backers may experience a degradation of performance — the device not changing color quickly, the device going dim, the device being less responsive, flickering LED lights, or other USB communication issues. If these issues affect a legacy batch 001–003 device, these retained instructions may help. Do not update a healthy device or a different device family.
Some early users indicated that they did not prefer to have a transition flash on by default (the slight flash when pressing and releasing the button). This firmware disables that by default. It can be enabled again at a later time, pending changes made to the software.
- This update applies only to batch 001–003 devices — check the batch number on the bottom of the device.
- You have administrator rights on the PC.
- For other devices and firmware options, use the current firmware guide. Continue here only for a supported legacy batch that needs this update.
Update your firmware
- Download the basic updater tool: download the MuteMe flashing tool.
- Run the exe. A window will open asking if you want to update the firmware on your MuteMe. Press the YES button, then the firmware tool will extract and start running. You will need admin rights on the PC.
- Follow the on-screen instructions. The tool will install the required drivers and then proceed to update the firmware. Please close the application window once your device is working — otherwise, the tool will try various alternative firmware.
Next steps
If the update does not resolve your issue, contact us through the Support tab in the MuteMe app.
Last Updated: 4:40 PM - PDT - October 1, 2026
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Still need a hand?
The best way to contact us is through the Support tab in the MuteMe app. Include your device, operating system, app version and what you have already tried.