MuteMe · Setup & support
Legacy MuteMe firmware on macOS.
Retained instructions for a specific early device batch. Read the batch restriction before downloading or running a tool.
- Device family
- Original MuteMe · Batch 001–003 only
- Use case
- Troubleshooting an affected legacy device
Before you start
This support article is for Mac users experiencing problems with legacy MuteMe devices from batch 001–003. If you are on Windows, follow the Windows firmware update instructions instead.
A small number of Apple users may experience USB issues with their device. Early backers receiving devices may see a degradation of performance — the device not changing color quickly, the device going dim, the device being less responsive, flickering LED lights, or other USB communication issues. If these issues affect a legacy batch 001–003 device, these retained instructions may help. Do not update a healthy device or a different device family.
Some early users indicated that they did not prefer to have a transition flash on by default (the slight flash when pressing and releasing the button). This firmware disables that by default. It can be enabled again at a later time, pending changes made to the software.
- This update applies only to batch 001–003 devices — check the batch number on the bottom of the device.
- If your device is working well with the first firmware, do not proceed to download the older firmware.
- For other devices and firmware options, use the current firmware guide. Continue here only for a supported legacy batch that needs this update.
Update your firmware
-
Open Terminal. Press Command + Spacebar, type
terminal.app(without the quotation marks), and open it under Applications. -
Download the updating script, make it executable, and run it. Copy and paste the following into your terminal, pressing Enter after each line:
curl -o MuteMeFlash.sh 'https://cdn.shopify.com/s/files/1/0522/8127/8617/files/MuteMeFlash.sh?v=1656664693' chmod +x MuteMeFlash.sh bash MuteMeFlash.sh - Follow the on-screen instructions. If your device is working well with the first firmware, do not proceed to download the older firmware.
Next steps
If the update does not resolve your issue, contact us through the Support tab in the MuteMe app.
Last Updated: 4:40 PM - PDT - October 1, 2026
We’re here to help
Still need a hand?
The best way to contact us is through the Support tab in the MuteMe app. Include your device, operating system, app version and what you have already tried.