Home / Dark Window Without MuteMe Controls

This support article is for Windows users that are having graphical issues with the MuteMe App. For some users the application opens with a dark/black window but none of the MuteMe preferences or controls are visible.  

Cause:

We believe that hardware acceleration is the cause of such issues. A small subset of windows users have these issues when hardware acceleration is on (default)

Solution:

We have just released a special beta version of software that you can download here. 

We have not been able to reproduce this issue and will be asking members to download this special version of the software that disables hardware acceleration to test if that helps. Please note that this software may revert back to our normal software if a software update is pushed out. If these changes work for the majority of users and there are no negative impacts to our existing users, these change will be incorporated in a subsequent software release. 

This site will be updated regularly with the most recent versions of the software, please check back regularly for updates.