Welcome Mutesync Customers
The current MuteMe software now fully supports MuteSync devices. Simply download the latest version of MuteMe and uninstall the MuteSync software from your computer to get started. Enjoy seamless integration and enhanced functionality today!
This page provides comprehensive information for Mutesync customers transitioning to MuteMe software. We are committed to making this process as smooth as possible, with ongoing support and dedicated resources to address any questions or concerns.
Transition Overview
As we complete the transition from Mutesync to MuteMe software, all aspects of support, functionality, and customer service will migrate to MuteMe’s platform. Below is an outline of what to expect during this transition.
Important Dates and Support Information
Support for the existing MuteSync app officially ended on November 16, 2024. As of November 25, 2024, MuteSync devices are fully supported in the regular MuteMe software. We encourage all users to transition to MuteMe software to benefit from continued updates and improvements. While you may continue using the MuteSync app, all support and updates are now exclusively available through MuteMe.
Key Transition Areas
Software Development & Testing
Our team has successfully integrated MuteSync’s functionality into MuteMe’s regular software. If you prefer, you can continue using the beta version to explore upcoming features and provide feedback. We deeply appreciate your insights, which help us improve the experience for all users. However, please note that the links below now reflect the regular software downloads and no longer point to the beta version.
To share your feedback, use the MuteMe app under the Support tab. Your input remains invaluable as we continue to refine the software.
Software Downloads
| Operating System | Download |
|---|---|
| Windows (64-bit) | Download |
| macOS (Intel 64-bit) | Download |
| macOS (Apple Silicon) | Download |
Communication Plan
Email Notifications will be our primary communication method for updates and announcements. Ensure your email is current to receive timely notifications:
In-App Notifications: Notifications will appear in the Mutesync app, guiding users on updating to MuteMe software as it becomes available for download.
Customer Support Transition
Our support team is here to help with any questions related to the transition. Common issues and FAQs from MuteSync’s support system have been transferred to MuteMe’s support team to ensure continuity. You can reach out via the chat feature on our website for direct assistance.
Additional Information
Customer Feedback and Feature Requests
We are excited to hear from Mutesync customers! If there are specific features or functionalities you’d like to see in the MuteMe software, please let us know through the contact page. Your insights help shape future updates and improvements.
Future Use of the Mutesync App
While you may continue using the Mutesync app temporarily, please note that MuteMe’s support will eventually replace all functionality of the Mutesync app. Our goal is to deliver an enhanced experience that combines the best of both Mutesync and MuteMe.
Transition of Customer Data
We will safely transfer Mutesync customer data, including emails, purchase history, and support records, into MuteMe’s system to ensure continuity. If you’d like to review or update your information, please reach out via our contact page.