MuteMe
Microsoft Surface Audio Bug
Isolate an audio-driver or input/output interaction before changing how MuteMe controls your microphone.
Check the computer’s audio first
- In Windows Sound settings, confirm the intended input and output devices. Test their controls with MuteMe closed.
- Use Windows Update and Microsoft’s Surface support resources to check drivers and firmware for your exact model.
- Try an external microphone. A problem limited to the built-in input may follow the computer’s audio driver rather than the meeting app.
Use app-only mute where supported
In Microphone Settings → Connected Microphones, expand the affected built-in microphone and clear Control this microphone with MuteMe. Configure and test the meeting app’s supported Level 3 integration.
Before relying on app-only mute: configure a supported Level 3 meeting integration and test both mute directions in a real meeting. If you turn off operating-system microphone control, MuteMe will no longer mute that microphone for other applications. The light alone is not a substitute for checking the meeting’s mute state.
We’re here to help
Still need a hand?
The best way to contact us is through the Support tab in the MuteMe app. Include your device, operating system, app version and what you have already tried.