Home Known Issue - Logitech Camera w/ Microphone


Customers that may still be experiencing issues are advised to consult with Logitech and support articles and forums that highlight an issue with the Logitech C920/C922 pro camera microphones. 

This support article is for users that are having issues with the MuteMe application controlling the microphone in a Logitech C920/C922 series camera on Windows and macOS. Users are experiencing a loss of microphone control in which the microphone stays muted and will not unmute.

If you mute your C920/C922 webcam, then put your computer to sleep, shutdown, or even toggle the mute/unmute quickly the microphone may get stuck in mute, it will stay muted until you unplug it and plug it back in. Sometimes even unplugging and plugging back in has not restored functionality. This is occurring with any app that utilizes OS level mute and mutes the C920/C922)

We have been able to reproduce this issue on both Windows and macOS and have determined that the cameras/microphone drivers do not properly respect OS level mute functionality. There seems to be some issue with the camera microphone generally and is not just isolated to the use of the MuteMe. 

No clear solution has been found to this issue at this time. A temporary solution is to disconnect and reconnect the camera. 

This site will be updated regularly with the most recent updates in regards to this issue and updates of the software, please check back regularly for updates.