MuteMe · Setup & support
Using an Original from batches 001–003
Early MuteMe hardware can still use supported app features, but its USB and touch components differ from later generations.
- Hardware
- Original batches 001–003
- Firmware
- Legacy update process
Start with the batch on your device
Use the batch information on the device or provide a photo to Support if you are unsure. Do not identify the batch from its appearance or seller listing alone. The earliest Kickstarter-era devices evolved from prototypes and a MicroUSB pre-production model to USB-C retail hardware.
| Generation | Batch | Details | Release |
|---|---|---|---|
| Gen 0 | Prototype | Handmade, 3D Printed, Various Configurations | Oct 2020 |
| Gen 0 | Batch 000 | Manufactured, MicroUSB, Pre-Production | Dec 2020 |
| Gen 1 | Batch 001 | Introduced USB-C / Better Illumination | Feb 2021 |
| Gen 1 | Batch 002 | Fixed USB Cable Support For High-End Cables | Apr 2021 |
| Gen 1 | Batch 003 | Fixed Issues with Internal LEDs, Sleep Modes | Jul 2021 |
| Gen 2 | Batch 004 | Better USB Module for Compatibility (USB 2.0) | Oct 2021 |
| Gen 2 | Batch 005 | Testing New Touch Sensor | Oct 2021 |
| Gen 3 | Batch 006 | Testing Software Touch Sensor (Faster) | Oct 2021 |
| Gen 3 | Batch 007 | Ultra-Fast Touch Response, Faster Device | Apr 2022 |
| Gen 3 | Batch 008 | No Change from Batch 007 | Mar 2023 |
| Gen 3 | Batch 009 | Increased Weight, Firmware Changes | Feb 2024 |
Work around a connection problem
- Connect directly to the computer with a known working data cable before testing a hub or dock.
- Try another cable or USB port if detection, sleep/wake or lighting is inconsistent. Some early USB hardware is less tolerant of particular cables and hubs.
- Keep the MuteMe app current. A firmware update cannot replace the soldered touch sensor or USB controller.
What changed in later hardware
Later batches introduced a different USB module, touch-sensing changes, smoother lighting behavior and revised sleep/wake handling. The original comparison quoted touch examples of 50 ms versus 500 ms and a 10× startup improvement. Those are historical hardware-comparison figures, not a new measurement or a guarantee for every system.
Physical updates also changed internal power LEDs, the logo and packaging. Software can add compatible features to older hardware, but it cannot remove all hardware limitations.
Update legacy firmware only when needed
If your device works normally, the original guidance does not recommend flashing it merely because it is old. For flickering, unresponsive touch or unexpected dimming, ask Support whether the legacy update is appropriate before proceeding.
Legacy firmware guide for macOS · Legacy firmware guide for Windows
Do not use the mass-storage firmware procedure for batch 004+ devices on a batch 001–003 device.
We’re here to help
Still need a hand?
The best way to contact us is through the Support tab in the MuteMe app. Include your device, operating system, app version and what you have already tried.