MuteMe · Setup & support
Check your MuteMe, right here.
Test the USB connection, LED colors and touch reports in a desktop browser. Keep the diagnostic log handy if you need help from our team.
- Browser
- Desktop Chrome or Edge
- Device access
- Your permission required
- Firmware
- Separate recovery workflow
Use the right tool.
MuteMe Original
Regular device mode. Early hardware may need a different recovery route.
MuteMe Mini
USB-A and USB-C models, in regular device mode.
MuteSync — use the separate connection guide
MuteSync is not supported by this HID tool. Use the MuteSync connection guide instead.
A quick connection check.
Connect the USB device
Use a direct, working USB connection. Open this page in an up-to-date desktop Chrome or Edge browser. Click Connect to Device, select your MuteMe in the browser prompt and approve access. A managed computer can restrict device access.
The expanded tool automatically cycles the LED colors after a successful connection.
Test the light and touch input
Choose an LED color and select Set Color. Touch the device and look for reports in the data stream. Use Cycle Colors to test the color sequence, and the Clear actions to start a clean log.
Disconnect before reopening the app
Use Disconnect from Device when finished, or close the page and reconnect the USB device if necessary. Then reopen MuteMe. A color test confirms a device command, not meeting-app synchronization.
The diagnostic console.
Connect and test
Connection log
Waiting for device connection…
Touch data stream
Connect and touch the device to see input data.
Device recovery
Use these actions only when following a recovery guide. Bootloader mode prepares the device for a separate firmware file transfer; this page does not install firmware. Restart is not supported by every device and can enter bootloader mode on some models.
Recover firmware deliberately.
Enter Bootloader Mode does not select, download or install firmware. Follow the Device firmware guide to identify the exact model and batch, choose the matching firmware and complete the file transfer.
If the device is already in update mode, it may no longer appear in this HID chooser. Follow the recovery instructions for its current state. Do not experiment with a firmware file intended for another model.
Original diagnostic script revision: December 23, 2024, 11:23 AM PST. Device commands and filter identifiers are retained from that tool.
We’re here to help
Still need a hand?
The best way to contact us is through the Support tab in the MuteMe app. Include your device, operating system, app version and what you have already tried.