Accueil Zoom Configuration

This page exists to help Zoom users configure the application correctly. 

In Zoom, if MuteMe only controls the mute/unmute status while the whole button bar at the bottom in zoom is showing. If you are experiencing issues then your zoom settings may need adjusting.

Language Settings: Zoom sync works best in English (multi-language support coming soon). Right click on Zoom icon in icon tray < switch languages < English.

Zoom Default Microphone: Ensure the correct default microphone is selected.

Zoom Settings for Windows/Linux:
- go to Settings < General < select 'Always show meeting controls'
- go to Keyboard Shortcuts < select 'Restore Default' on bottom right
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Change Focus to Zoom Meeting Controls'
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Mute/Unmute My Audio'

Zoom Settings for macOS:
- go to Settings < General < select 'Always show meeting controls'
- go to Keyboard Shortcuts < select 'Restore Default' on bottom right
- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Mute/Unmute My Audio'

- go to Keyboard Shortcuts < select box to Enable Global Shortcut for 'Always Show Meeting Controls'

macOS Security & Privacy Settings (macOS only):

- go to Security & Privacy < Accessibility < Be sure MuteMe is selected

- go to Security & Privacy < Automation < MuteMe-Client < make sure everything under MuteMe-Client is checked

If you continue to experience problems on MacOS please see detailed article regarding accessibility settings.

MuteMe Settings :

After following the above steps please ensure that the zoom sync settings are set to level two or three to ensure proper operation.  Click on App Sync Settings than use the slider to move the sync settings for zoom from level one to level two/three. 


    Other Issues:

    If you experience other issues please used to chat bot below to contact our customer service team who I should be able to help you solve any configuration issues.  

     

     

    Last Updated: 8:16 AM - PST - November 27, 2021

    Please let us know via the chat bot if this article helped or didn't help resolve your issue.  

     

    • How to Install MuteMe™

    • MuteMe™ App Tutorial

    • Exploring the MuteMe Features

    • What's in the Box

    • Sync Levels Explained

    • Multitasking with MuteMe

    • Keeping the App Open

    • Checking your settings are correct

    • 3 Ways to toggle your mute status

    • Setting the default language

    • Introducing MuteMe