Welcome Mutesync Customers
The current MuteMe software does not yet support MuteSync. To use MuteSync with MuteMe, please download the beta version below and share your feedback through the software. Full support for MuteSync will be available soon!
This page provides comprehensive information for Mutesync customers transitioning to MuteMe software. We are committed to making this process as smooth as possible, with ongoing support and dedicated resources to address any questions or concerns.
Transition Overview
As we complete the transition from Mutesync to MuteMe software, all aspects of support, functionality, and customer service will migrate to MuteMe’s platform. Below is an outline of what to expect during this transition.
Important Dates and Support Information
Support for the existing Mutesync app will officially end on November 16, 2024. After this date, we encourage all users to transition to MuteMe software to benefit from continued updates and improvements. While you may continue using the Mutesync app after this date, all support and updates will be available exclusively through MuteMe.
Key Transition Areas
Software Development & Testing
Our team has started integrating Mutesync’s functionality into MuteMe’s software. As part of this process, we need testers to help ensure smooth performance and functionality. If you are interested in participating in testing, please download the software below and share feedback via the MuteMe app under the Support tab. Your feedback will be invaluable in this transition.
Beta Software Downloads
| Operating System | Download |
|---|---|
| Windows (64-bit) | Download |
| macOS (Intel 64-bit) | Download |
| macOS (Apple Silicon) | Download |
Communication Plan
Email Notifications will be our primary communication method for updates and announcements. Ensure your email is current to receive timely notifications:
In-App Notifications: Notifications will appear in the Mutesync app, guiding users on updating to MuteMe software as it becomes available for download.
Customer Support Transition
Our support team is here to help with any questions related to the transition. Common issues and FAQs from Mutesync’s support system have been transferred to MuteMe’s support team to ensure continuity. You can reach out via the chat feature on our website for direct assistance.
Additional Information
Customer Feedback and Feature Requests
We are excited to hear from Mutesync customers! If there are specific features or functionalities you’d like to see in the MuteMe software, please let us know through the contact page. Your insights help shape future updates and improvements.
Future Use of the Mutesync App
While you may continue using the Mutesync app temporarily, please note that MuteMe’s support will eventually replace all functionality of the Mutesync app. Our goal is to deliver an enhanced experience that combines the best of both Mutesync and MuteMe.
Transition of Customer Data
We will safely transfer Mutesync customer data, including emails, purchase history, and support records, into MuteMe’s system to ensure continuity. If you’d like to review or update your information, please reach out via our contact page.