MuteMe · Setup & support
Install an older version when you need to.
A previous release can help isolate a regression or meet a specific compatibility need. Use the current release unless there is a clear reason to roll back.
Before you roll back.
Note your current version, operating system and the issue you are investigating. If you are working with support, use the version they recommend. Older builds may lack newer fixes or device support.
Choose and install a previous release.
Check automatic updates
In the MuteMe app, open Settings and find the automatic app-update option in General Settings. Turn it off for the rollback test so the app does not immediately return to a newer version. Older builds label it Update MuteMe App Automatically.
Find the release
Open the MuteMe download archive. Use Show All if needed, and choose the intended version and the correct installer for your operating system.
Install and test
Run the selected installer, reopen MuteMe and confirm its version. Test your device and meeting app before your next call. Restore automatic updates when the compatibility issue is resolved and you are ready to use the regular release channel.
Need a supported version?
Use Downloads for the current installer. If an older release is required, include that version and the reason for the rollback when contacting support.
Original instructions: 11:36PM - PST - February 29, 2024.
We’re here to help
Still need a hand?
The best way to contact us is through the Support tab in the MuteMe app. Include your device, operating system, app version and what you have already tried.