GoToMeeting Configuration

This page exists to help GoToMeeting users configure the application correctly. 

MuteMe has level 3 functionality on Windows and level 3 sync on macOS with the NEW GoTo app which can be downloaded here

MuteMe controls the mute/unmute status regardless of the window being in the foreground or the background but does NOT work when minimized to the dock on macOS or bar on Windows . This is a different behavior from other meeting applications like Zoom/Teams/WebEx. This limitation occurs when the GoTo window is minimized to the tray/bar or dock. With the window minimized on macOS or Windows we cannot get mute/unmute status. 

If you are experiencing issues please use the chat feature at the bottom of the page to let our team know. 

GoToMeeting Default Microphone: Ensure the correct default microphone is selected and that MuteMe is configured to control it. 

GoToMeeting Settings for Windows:
There are no application specific settings that are required for GoToMeeting.

GoToMeeting Settings for macOS:
There are no application specific settings that are required for GoToMeeting.

macOS Security & Privacy Settings (macOS only):

macOS required elevated permissions for accessibility to control GoToMeeting. 

- go to Security & Privacy < Accessibility < Be sure MuteMe is selected

- go to Security & Privacy < Automation < MuteMe-Client < make sure everything under MuteMe-Client is checked

If you continue to experience problems on MacOS please see detailed article regarding accessibility settings.

MuteMe Settings :

After following the above steps please ensure that the GoToMeeting sync settings are set to level two or three to ensure proper operation.  Click on App Sync Settings then use the slider to move the sync settings for zoom from level one to level two/three. 

Other Issues:

If you experience other issues please used to chat bot below to contact our customer service team who I should be able to help you solve any configuration issues. 

 

Last Updated: 1:30 PM - PST - September 9, 2022

Please let us know via the chat bot if this article helped or didn't help resolve your issue.