Home Support Articles

Here are some various support articles on multiple topics to help users both solve issues on their own and help our teams resolve issues via chat. 

Auto Re-Mute/Unmute without interaction
The support article is for both windows and macOS users that are experiencing issues with the MuteMe client software immediately reverting back or changing the status on its own. 

Immediate Crash of Software on Windows
The super article is intended to help those windows users that are experiencing a crash of the application immediately upon launch. This impacts version 0.7.0 and the cause is still unknown and being investigated. 

Beta Software Downloads
We established a beta downloads server that allows you to get the latest and greatest releases, keep in mind once you are using a beta version you will stay on that channel and get beta updates which are more frequent and may not be as stable.  

How To Update MuteMe Firmware on Windows
This page helps users on Windows to update their firmware to the latest version and ensure that the most compatible version of the firmware is running on their device. Download the exe and follow the steps. (If Driver Installer Does Not Work)

How to Update MuteMe Firmware on MacOS
This page helps users on MacOS to update their firmware to the latest version and ensure that the most compatible version of the firmware is running on their device. Follow the instructions and update your firmware. 

Firmware Issues on Windows
Various users may have devices that require a firmware update. This page helps users on Windows to update their firmware to the latest version and ensure that the most compatible version of the firmware is running on their device. Download the exe and follow the steps.

Firmware Issues on MacOS
Various users may have devices that require a firmware update. This page helps users on MacOS to update their firmware to the latest version and ensure that the most compatible version of the firmware is running on their device. Follow the instructions and update your firmware. 

Alternate Download Site
This support article is for users that are having issues downloading the MuteMe application because either MuteMe.com or MuteMe.io is blocked on their network. 

Cannot Use Installer on Windows
This support article is for Windows users that are are in environments where they cannot use the installer. If you are on Windows and would like to use the application but cannot use the installer this article is for you. 

Dark Window / No MuteMe Controls
This support article is for Windows users that are having graphical issues with the MuteMe App. For some users the application opens with a dark/black window but none of the MuteMe preferences or controls are visible.  

Issue with Logitech C920/C922 WebCam Microphones
This support article is for users that are having issues with the MuteMe application controlling the microphone in a Logitech 920 series camera on Windows. Users are experiencing a loss of microphone control in which the microphone stays muted and will not unmute.

Higher Processor Use on MacBook Pro
This support article is for users that are having issues with the MuteMe App. For some users the application using higher than average resources leading to high CPU usage. This issue exists on both Windows and MacOS but is prominent on MacOS in particular the MacBook Pro laptops. Users have reported that the

cooling fans in their laptops spin up as the application is running. 

MacOS System Issues
This support article is for Mac users that are experiencing operating system problems. A small number of Apple users maybe experiencing operating system issues such a high CPU usage, kernel issues, freezing, sound issues, or USB communication issues with their computer or device. At this time we are still exploring these issues and attempting to recreate the issues. We recommend that users update their firmware, and update to the latest beta build of the software that disables microphone polling. 

Language Settings and Sync Issues with Conferencing Platforms
This support article is for Windows and MacOS users that are experiencing sync issues with their MuteMe and use a language other than US-English on their communication platform. 

MSI Installer for Windows Enterprise 
This support article is for Windows users that require a MSI installer in corporate and enterprise environments.  We do not recommend this installer for most users.